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Choppy, broken or sluggish audio on videocall

Voice or audio choppy or broken during a call

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Written by Kapil Dawda

Why is voice or audio choppy or broken during a call?

Broken or choppy voice usually means a connection issue.

What should I try first if my audio is choppy?

  • Refresh your browser tab.

  • Check if the issue continues.

What can I check if the problem keeps happening?

  • Check your internet speed and move closer to your Wi-Fi router.

  • Use a wired connection if possible for more stability.

  • Close other apps like Zoom or Teams that may be using your connection.

  • Plug in your laptop charger to improve performance.

  • Try a different browser to bypass a browser-specific security setting that may be blocking your connection.

  • While using VPN, connect through a different VPN server and refresh your browser.

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